• May 26, 2024

Finally, India Has A Single Emergency Helpline Number ‘112’: What Happens If You Dail

Finally, India Has A Single Emergency Helpline Number '112'

Finally in India 112 helpline number provides immediate assistance to services like police (100), fire (101), health (108), women safety (1090) and child protection in India.

Union Home Minister Rajnath Singh today launched a pan-India service of the single emergency helpline number ‘112’ for immediate assistance services from police (100), fire (101), health (108) and women safety (1090) and child protection in India.

Similar to US and many other developed countries, India Launched a pan-India service of the single emergency helpline number ‘112’ on 19 Feb 2018. According to NDTV, right now the helpline has been rolled out for 16 states and Union Territories only. However, it will be activated across the country by next year.

Apart from emergency response service, the government also launched Investigation Tracking System for Sexual Offences (ITSSO) and the safe city implementation monitoring portal to improve women safety situation in the country. For women and children, the app also provides a special SHOUT feature which alerts registered volunteers close to the victim for immediate assistance.

To trigger an emergency response, you can dial 112 from phone or press power button on smartphone 3 times quickly to activate a panic call to Emergency Response Centre (ERC)

Emergency Response Support System (ERSS) is a Pan-India single number (112) based emergency response system for citizens in emergencies. If you require emergency assistance from Police, Fire & Rescue, Health and other services, you may :

  1. Dial 112 from your phone.
  2. Press power button on your smart phone 3 times quickly to activate Panic call.
  3. In case of feature phone, long press ‘5’ or ‘9’ key to activate Panic call.
  4. Log on to State ERSS website and place your SOS request.
  5. Email SOS alert to State ERC. and Use 112 India Mobile App (available in Google Play Store and Apple store) to activate a panic call to ERC.
  6. If you don’t have a smartphone, you can long press 5 or 9 key in feature phone.

Note * In case of women and children, you can use 112 India mobile App to activate SHOUT feature, which alerts registered volunteers in vicinity for immediate assistance apart from activating ERC.


Emergency services can also be accessed online by logging on to the Emergency Response Support System (ERSS) Website.

According to Government.nl Few More Details about “Helpline 112”:

What happens if I accidentally call 112?
112 is only for emergency assistance. If you call the number for another reason, it is considered abuse (if you do it intentionally) or misuse (if you do it accidentally). Abuse of the emergency number is a criminal offence.

Abuse or misuse of 112:
A regrettably large proportion of the calls made to 112 are misdials, prank calls or other forms of abuse or misuse. This is dangerous, as it can prevent a person who really needs help from getting through to the emergency call centre. Abuse or misuse is registered and may lead to criminal prosecution.

Penalties for 112 abuse:
Abuse of 112 is a criminal offence. The police will track down anyone who calls 112 for reasons other than those for which it was intended. In cases of abuse the police can request data from the emergency call centre to trace the identity of the caller.

A fine or a prison term:
Adults can be fined or sentenced to a prison term. Children who abuse 112 are also punished. The police will send a warning letter to the child’s parents. If this doesn’t help, the child is referred to the nearest office of Halt (a national organisation for the prevention of juvenile crime). The police can also ask a children’s judge to sentence a child under juvenile criminal law.

Accidentally calling 112:
It is possible to call 112 by accident, but you can avoid this by following these tips.

Message from the police regarding 112 abuse:
If you receive a text message or a voicemail from 112 you may have accidentally made an emergency call, for example while the phone was in your bag or pocket. If you have any questions about this, send an email containing your name and telephone number to teleservice@klpd.politie.nl.


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